Customer Service: Benefits & Guarantees
Shopping at Vinyl Decal Zone is risk-free. We guarantee your satisfaction by offering the following benefits on every purchase:

100 Percent Satisfaction Guarantee
Flat Rate Shipping
No Sales Tax*
Free Returns & Exchanges 
 
100 Percent Satisfaction Guarantee
We are committed to customer satisfaction.  If you are not 100% completely satisfied with your purchase, we will gladly re-cut your vinyl lettering or decal at no additional charge to you or refund your money minus shipping provided the decal is returned in ready to use condition. We do not replace decals that have been applied and removed. All returns must be in the original packaging. We do require you to return the lettering you wish to replace, before we cut a new one.  If you want to increase the size, there will be a charge for the difference in price. If you are unhappy with the color, you must return the item and we will re-cut in a different color of your choice.  If you have any questions about our guarantee, please contactl us at 904-608-2367.

Flat Rate Shipping
Enjoy  Flat rate USPS shipping anywhere in the United States. Allow 3-10 business days for receipt within the United States from date of mailing. To check the date of mailing you can logon to your account at anytime.

No Sales Tax
Enjoy no sales tax on every order*. Vinyl Decal Zone pays all applicable sales tax for orders shipped in the United States. International orders are not charged sales tax at the time of purchase, but may incur taxes and duties in the customs process of the destination country. You will be responsible for paying any taxes and duties incurred in the delivery of international orders.

* Does not apply to orders shipping to Florida.

Free Returns & Exchanges
We guarantee your satisfaction. If you are not happy with your order, we are happy to accept a return or an exchange at no cost to you. Products that you return or exchange must be unused and in the original packaging for a full refund. Whether you are making a return or an exchange, Vinyl Decal Zone will:

1. Provide you a pre-paid shipping label for your order to send your return item(s) back to us.
2. Credit your full purchase price for each item in the returned shipment to the credit card used to make your purchase.

Please contact our customer support line at 904-608-2367 to obtain an RMA for returning or exchanging your purchases.